Ayesha’s Blog

I don’t want to be rude, mean, ill mannered and blah blah.. but I really can’t control anymore ;p LOL!

Let me share my experience about Wateen *I call it yateem*:

Ordered Wateen in March, gave them payment + 11 months cheques, and after giving them they sent two of their employee to check signals (am impressed.. how cute hai na? you get the money and then send the team to check whether customer would get signal or not :/) khair.. they came, checked and we got only 1 signal and that also after trying so much…

Next morning they send us our device, we installed it.. got only 1 signal and now we were waiting for the Wateen’s call for activation of our account…., after getting activation call we tried the user name and password, but it didn’t work…

We complained at Wateen, at Franchise from where we bought device, they ask us to give the device back.. as they think that device has some issues and they promised that they will send their employee the next day with some other device… we had transfusion.. we asked them to send employee after 3 pm..

Next day we came back and got a call that employee will be there by 6 pm, we waited for so long.. at 10:30 pm we hit bed as we were damn tired…, 11:30, door bell rang… look who’s here! YES!! the employee… CRAP!

He came with their office demo device… and that also without power cable, lan cable…I was pissed off and I didn’t care about anything and asked him these questions:

me: app ke 6 abhi bajay hain?

him: ma`am mein abhi office se araha hon (and he told salman that he is coming from his home)

me: hum ne app ko bataya tha na… ke 6 ke baad mat ana.. phir? 11:30 bajay app kisi ke ghar aa ker installation ker rahe hain.. kahan ka way of working hai yeh?

him: am sorry ma`am…

the next question he asked made me literally swear at him:

him: woh app ki device kahan hai?

mera dil chah raha tha ke us ko ghar ke bahir hi utha ke phaink don…

me: app ka dimagh kharab hogaya hai??? device to app ke office gayei hai.. app office se arahe hain ya moun utha kar ghar se?

him: hmm acha us ki wires?

me: device + wires sab app ke office mein pari hai, app aye kion hain? aur aye hain to laye kia hain? sirf device utha kar le aye?? muft mein li hai kia hum ne device?

I snatched the device, did all the wires thing (we have spare wires, what if someone doesn’t have? one whole day waste? yeah)

After plugging into computer when Salman turned on the computer, it gave windows corrupt error…

We asked the employee to go and leave the device and user name pass here… he gave us 10 user names and pass for trial and left…

Next day after trying so much only one user name and pass worked, but just after 30 minutes device stopped getting any signal… tried so much but nothing worked…

We asked them to take their device back and asked our cousin to fill the refund form, Franchise owner + Wateen promised to pay us refund within 1 month…

After waiting 1 month 5 days, I called Franchise owner, and am really very impressed by the way he works, most of the time his cell would be off, most of time he would be at his home, most of the time he would be sick and having leave from office… and whenever luckily he picks my call he made lame excuse:

him: app meri behan hain, baji hain, please wait kerjayen.. mujhe app ka refund nahi mila hai

me: yeh rishtaydariyan app baad mein banana.. phele mujhe mere paise wapis chahiye…

After realizing that he won’t understand I directly went to his Franchise, as-usual he wasn’t at office when I called him he said I can’t come before 2 hours, we complaint about the Franchise owner’s behaviour and our refund on Help line, Head of the Franchises *karachi* wrote all the details and told us that she will call us within 24 hours… before that I already had lodged many complaint about refund and franchise on Wateen’s help line..

We left the Franchise, just after 1 hour I got a call from Head of the Franchises, She promised me that she will pay my refund the very next day…. and she apologized for whatever problems I faced because of them…

I finally got my refund back… they deduct 1000 for something, no idea for what… but as it is said, something is better than nothing..

So this was my experience with Yateem Wateen

And know what.. my cousin who told us about Wateen himself gave his 3 devices back to the Franchise because of signal issue… my other friend from Rawalpindi (who used to make us jealous that he have 1 mb connection) is complaining about Wateen’s service now a days… LOL!

So.. don’t you think that Wateen is really Yateem ;p?